batman11 Privacy Policy

1. About This Policy

1.1 This Privacy Policy applies to batman11.club and all associated services, products, and subdomains operated by batman11 (collectively, "the Platform"). References to "batman11", "we", "our", or "us" throughout this policy refer to the operator of batman11.club.

1.2 This policy applies to all individuals who register a batman11 account, visit batman11.club, or interact with batman11 through any supported channel. By using the batman11 platform, you acknowledge that you have read and understood this policy.

1.3 batman11 is committed to handling personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. batman11 collects only the data that is reasonably necessary for the purposes described in this policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a batman11 account, we collect the following information:

• Full legal name;
• Date of birth (for age verification — all Members must be 21 or older);
• Email address;
• Malaysian mobile phone number;
• Chosen username and encrypted password;
• Country and state of residence.

2.2 Identity Verification (KYC) Data

batman11 is required under its international gaming authority licensing obligations to conduct identity verification. For KYC purposes, batman11 may collect:

• Government-issued photo identification (MyKad, passport, or equivalent);
• Proof of address (utility bill, bank statement, or similar document dated within 90 days);
• Source of funds documentation for high-value transactions;
• Selfie or live verification photograph for identity matching purposes.

2.3 Financial Data

batman11 collects transaction-related data necessary to process deposits and withdrawals, including:

• Malaysian bank account name and account number for withdrawal processing;
• E-wallet identifiers (Touch 'n Go, Boost, DuitNow) linked to your account;
• Transaction history, deposit amounts, and withdrawal records;
• Transaction reference numbers provided by payment processors.

batman11 does not store full card numbers. Payment processing for card-based transactions is handled by PCI-DSS compliant third-party processors who handle card data directly.

2.4 Gaming Activity Data

batman11 logs all gaming activity associated with your account, including:

• Wager history across all product types (sportsbook, casino, slots, crash, lottery);
• Game session duration and frequency;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status);
• Bonus and promotion eligibility and usage records.

2.5 Technical & Device Data

batman11 automatically collects certain technical data when you access the platform:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Referring URLs and navigation paths within batman11.

2.6 Communications Data

If you contact batman11 support, we retain records of those communications including the content of messages, timestamps, and the resolution provided. This applies to communications via live chat, email, and any support ticketing system batman11 operates.

3. How We Collect Your Data

batman11 collects personal data through the following means:

• Directly from you — at registration, during KYC verification, when you make a deposit or withdrawal, when you contact batman11 support, and when you update your account settings;
• Automatically — through cookies, server logs, and analytics tools as you navigate batman11.club;
• From third parties — including payment processors confirming transaction details, identity verification service providers, and fraud detection services that cross-reference submitted identity data against relevant databases.

4. Purpose and Legal Basis for Processing

batman11 processes personal data for the following purposes and on the following legal bases:

5. Data Sharing and Disclosure

5.1 batman11 does not sell, rent, or trade personal data to third parties for their own marketing purposes.

5.2 batman11 shares personal data with third parties only in the following circumstances:

• Payment processors: Malaysian payment service providers (including those operating Touch 'n Go, Boost, DuitNow, and bank transfer infrastructure) receive the minimum data required to process transactions;
• Identity verification providers: batman11 uses third-party KYC and age verification services. These providers receive identity documents and verification data solely for verification purposes and are contractually bound to data protection standards;
• Regulatory and licensing authorities: batman11 may be required to disclose Member data to its licensing authority or to law enforcement agencies where required by applicable law or regulatory obligation;
• Fraud prevention services: batman11 uses industry-standard fraud detection tools that may process device and behavioural data to identify suspicious activity;
• Service providers: batman11 engages third-party providers for hosting, analytics, and customer support platform infrastructure. These providers act as data processors under contractual data processing agreements and may not use batman11 Member data for their own purposes;
• Business succession: In the event of a business sale, merger, or acquisition involving batman11, Member data may be transferred to the successor entity as part of the transaction, subject to equivalent data protection commitments.

6. International Data Transfers

6.1 batman11 operates as an international platform and some of batman11's service providers and data processors are located outside Malaysia. Where personal data is transferred outside Malaysia, batman11 ensures that such transfers are subject to appropriate safeguards including contractual data protection clauses that impose equivalent obligations to those described in this policy.

6.2 batman11 does not transfer Member data to jurisdictions that lack adequate data protection frameworks without implementing appropriate transfer mechanisms.

7. Data Retention

7.1 batman11 retains personal data for as long as is necessary to fulfil the purposes described in this policy, including for the duration of the Member's batman11 account plus any period required by batman11's licensing obligations after account closure.

7.2 Under international gaming authority licensing requirements, batman11 is typically required to retain KYC documents, transaction records, and gaming history for a minimum of five years following the closure or termination of a Member account.

7.3 Communications data (support interactions) is retained for up to three years. Technical and device data used for fraud prevention is retained for up to two years. Marketing consent records are retained for the duration of consent plus one year.

7.4 Where retention is no longer legally required or operationally necessary, batman11 securely deletes or anonymises personal data.

8. Security Measures

batman11 implements technical and organisational security measures appropriate to the nature of the personal data processed. These include:

• 256-bit SSL/TLS encryption for all data in transit between Members and batman11 servers;
• Encryption of sensitive data fields at rest;
• Password hashing using industry-standard algorithms (passwords are never stored in plain text);
• Access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing;
• Two-factor authentication requirements for withdrawal processing and account changes;
• Monitoring for unusual login activity and automated alerts for unrecognised access.

While batman11 takes data security seriously, no system is entirely immune to breach. Members are reminded to use strong, unique passwords for their batman11 accounts and to contact batman11 support immediately if they suspect unauthorised access.

9. Cookies and Tracking Technologies

9.1 batman11.club uses cookies and similar technologies to operate the platform, remember Member preferences, and analyse platform usage. The following categories of cookies are used on batman11:

• Strictly Necessary Cookies: Required for core platform functionality including login sessions, wallet management, and security token validation. These cannot be disabled without impairing platform operation.
• Functional Cookies: Used to remember Member preferences such as language, table limits, and interface settings.
• Analytics Cookies: Used to understand how Members use batman11 — which sections are visited, how long sessions last, and where navigation issues may occur. Analytics data is used in aggregate and does not identify individual Members.
• Security Cookies: Used to detect fraudulent login attempts, bot traffic, and account sharing patterns.

9.2 Members may manage non-essential cookies through their browser settings. Note that disabling certain cookies may impair the functionality of batman11.club.

10. Your Data Rights

As a batman11 Member, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data batman11 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where batman11 no longer has a legal basis for retaining it — subject to batman11's legal retention obligations described in Section 7;
• Right to Restriction: You may request that batman11 restricts processing of your data in certain circumstances;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing;
• Right to Data Portability: You may request a machine-readable copy of data you have provided to batman11 for portability to another service.

To exercise any of these rights, contact batman11 support. batman11 will respond to verified requests within 30 days. batman11 may require identity verification before processing data rights requests.

11. Children's Privacy

batman11 does not knowingly collect personal data from individuals under the age of 21. The batman11 platform is strictly for adult players aged 21 and above. batman11 employs age verification at registration and may conduct additional verification checks at any time. If batman11 identifies that a Member account belongs to an individual under 21, the account will be immediately closed and relevant regulatory authorities notified as required by batman11's licensing conditions.

12. Marketing Communications

12.1 batman11 may send promotional communications including bonus offers, game launches, and platform updates to Members who have consented to receive them. Consent is collected at registration and may be withdrawn at any time through your batman11 account settings or by contacting batman11 support.

12.2 Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect batman11's right to send transactional communications (account notifications, transaction confirmations, security alerts) which are sent on the basis of contract performance rather than consent.

13. Third-Party Links

batman11.club may contain links to payment processor portals and verification service pages during transactional flows. These third-party sites operate under their own privacy policies and batman11 is not responsible for the data practices of third-party websites. batman11 recommends reviewing the privacy policies of any third-party site you are directed to in connection with batman11 services.

14. Amendments to This Policy

batman11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform operations. The date of the most recent revision is indicated at the top of this page. Material changes will be communicated to registered Members via their registered email address. Continued use of batman11 following notification of a revised policy constitutes acceptance of the updated terms.

15. Contact and Complaints

For any questions, requests, or concerns regarding this Privacy Policy or batman11's data practices, please contact batman11's data protection contact through batman11 support.

Contact batman11 at: [email protected]

If you believe batman11 has not handled your personal data in accordance with this policy, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

batman11.club  ·  batman11 operates under international gaming licensing  ·  21+ only